VOYAGE TEE

At Anise Lifestyle Boutique, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a straightforward return and exchange policy.

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Return Policy

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1. Eligibility: You may return items within 30 days of receipt. To be eligible for a return, an items must be:​

• Unworn and unwashed.

• In their original condition with all tags attached.

• Accompanied by the original receipt or proof of purchase.

 

2. Non-refundable items: Certain items are non-returnable including:

• Final sale items.

• Gift cards.

• Intimate apparel e.g. bodysuits (for hygiene reasons).

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3. Return Process:

• Contact us at aniselifestyle@icloud.com to initiate your return.

• We will provide you with a return authorisation number and instructions for shipping the item back to us.

• Pack the item securely and include your order number and return authorisation number in the package.

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4. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping.

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5. Refunds: Once we receive your returned item, it will be inspected. If approved, your refund will be processed to your original payment method within 5-7 business days.

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Exchange Policy

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1. Eligibility for Exchanges: If you would like to exchange an item for a different size or colour, please follow the same guidelines our return policy.

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2. Exchange Process:

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• Notify us about your desired exchange.

• We will guide you through the return process and reserve the new item for you while your return is processed.

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3. Shipping costs for Exchanges: You will be responsible for your shipping costs associated with sending back the original item. However, we will cover the shipping cost for sending out the new item.

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Additional Information

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• Damaged or defective Items: If you receive a damaged or defective item, please contact us immediately at aniselifestyle@icloud.com. We will arrange for a replacement or refund at no additional cost to you.

• Customer service: For any questions regarding our return and exchange policy, please reach out to us. We are here to help.

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Thank you for shopping with Anise Lifestyle Boutique. We appreciate your support and look forward to serving you.

By placing an order on the Anise Lifestyle Boutique website, you agree to the terms below. This policy is designed to clearly explain how we process and ship your order.

 

1. Order Processing

• All orders are processed from our studio in Belgium on business days (Monday–Friday, excluding Belgian public holidays).

• Processing time is typically 1–3 business days from the moment your order is confirmed, unless otherwise stated on the product page (for example, pre‑orders or made‑to‑order pieces).

• You will receive an email confirmation once your order has been placed and a second email with tracking information when your order has been shipped.

 

2. Shipping Options & Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

Belgium

• Standard delivery (Bpost or similar): 2–3 business days.

• Free standard delivery on orders over €170. Below this amount, a flat shipping fee of [€X] applies.

 

European Union

• Standard delivery: approximately 3–9 business days, depending on destination.

• Shipping rates are shown at checkout and may vary per country.​

 

Rest of World

• Standard international delivery: approximately 7–15 business days, depending on destination and customs clearance.

• Exact shipping rates and availability will be shown at checkout.​

We do not currently ship to countries under trade embargoes or where local regulations prevent delivery.

 

3. Customs, Duties & Taxes (International Orders)

• For orders shipped outside the European Union, local customs duties, import taxes and handling fees may apply.

• These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

• We recommend checking with your local customs office for current rates before placing your order.​

 

4. Delivery Times & Delays

The delivery times listed above are estimated and are provided as a guide only. Once your parcel has been handed over to the carrier, delays can occasionally occur due to factors outside our control, including customs checks, weather conditions or carrier disruptions.

We are not liable for delays caused by:

• Customs clearance processes.

• Incorrect or incomplete shipping addresses provided at checkout.

• Events considered force majeure (strikes, natural disasters, etc.).

 

5. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel online.

• Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.​

 

6. Shipping Address & Changes

• Please ensure your shipping address is complete and accurate when placing your order.

• Address changes are only possible before your order has been shipped. If you need to update your address, contact us immediately at aniselifestyle@icloud.com, including your order number and the correct address.

• Once an order has been dispatched, we are unable to reroute or correct the address.

 

7. Lost, Damaged or Stolen Parcels

• If your parcel arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and the damaged item.

• If your order appears lost in transit, we will open an investigation with the carrier. This process may take several working days and must be completed before any replacement or refund can be issued.

• Anise Lifestyle Boutique is not responsible for parcels marked as “delivered” by the carrier but reported as not received; in such cases, please check with neighbours or your local post office and contact the carrier directly.

 

8. Returns, Exchanges & Refunds

This shipping policy works together with our Returns & Exchanges Policy.

• For information on returning or exchanging an item, including eligibility, timeframes and return shipping costs, please refer to our dedicated Returns & Exchanges page.

• Shipping fees are generally non‑refundable, except where required by consumer protection laws or in case of an error on our side.

 

9. Contact

If you have any questions about shipping or need help with your order:

• Email: aniselifestyle@icloud.com

• Contact form: https://www.aniselifestyle-boutique.com/contact

We are here to support you and ensure your Anise Lifestyle Boutique pieces arrive safely and beautifully.