Shipping & Returns
Shipping & Delivery Policy
By placing an order through Anise Lifestyle Boutique website you agree to the terms below
We have set these policies to ensure that you are fully aware of them.
At the checkout there are country-specific delivery prices. It is important to note that the estimated delivery times are to be used as guide only, and Anise Lifestyle Boutique is not responsible for any delays caused by customs clearance process.
Belgium Standard Delivery | BPost 2-3 Business Days
BPost Standard International Delivery
-
Europe | 2-9 Business Days
-
Africa | 5-15 Business Days
-
Asia-Pacific | 7-14 Business Days
-
Australia | 8-14 Business Days
-
Canada | 5-10 Business Days
-
United States | 5-15 Business Days
International Shipping
Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
Tracking Your Order
Upon subscribing, you will receive an order confirmation email. Once your order is shipped, you will receive an email with the tracking number to monitor the delivery status.
Adress Changes
Please ensure your shipping address is correct when placing your order. Any changes to the shipping address must be made at least one week before the scheduled shipping date to ensure timely delivery.
Shipping Delays
While we strive to ensure timely delivery, unexpected delays may occur due to factors outside our control such as weather, carrier issues, etc. In the event of significant delay we will communicate the status to you and work to resolve any issues promptly.
Undeliverable Packages
Packages returned to us due to incorrect/incomplete addresses or unclaimed packages will result in delay or cancellation of your order. Additional shipping fees may apply to reship the package.
Customer Support
For any shipping questions or concerns, please contact us via email at aniselifestyle@icloud.com.
Return & Refund Policy
At Anise Lifestyle Boutique, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a straightforward return and exchange policy.
Return Policy
1. Eligibility: You may return items within 30 days of receipt. To be eligible for a return, an items must be:
-
Unworn and unwashed.
-
In their original condition with all tags attached.
-
Accompanied by the original receipt or proof of purchase.
2. Non-refundable items: Certain items are non-returnable including:
-
Final sale items.
-
Gift cards.
-
Intimate apparel e.g. bodysuits (for hygiene reasons).
3. Return Process:
-
Contact us at aniselifestyle@icloud.com to initiate your return.
-
We will provide you with a return authorisation number and instructions for shipping the item back to us.
-
Pack the item securely and include your order number and return authorisation number in the package.
4. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping.
5. Refunds: Once we receive your returned item, it will be inspected. If approved, your refund will be processed to your original payment method within 5-7 business days.
Exchange Policy
1. Eligibility for Exchanges: If you would like to exchange an item for a different size or colour, please follow the same guidelines our return policy.
2. Exchange Process:
-
Notify us about your desired exchange.
-
We will guide you through the return process and reserve the new item for you while your return is processed.
3. Shipping costs for Exchanges: You will be responsible for your shipping costs associated with sending back the original item. However, we will cover the shipping cost for sending out the new item.
Additional Information
-
Damaged or defective Items: If you receive a damaged or defective item, please contact us immediately at aniselifestyle@icloud.com. We will arrange for a replacement or refund at no additional cost to you.
-
Customer service: For any questions regarding our return and exchange policy, please reach out to us. We are here to help.
Thank you for shopping with Anise Lifestyle Boutique. We appreciate your support and look forward to serving you again.