VOYAGE COMFORT HOODIE

At Anise Lifestyle Boutique, we take great pride in the quality and craftsmanship of every piece. Each item is carefully designed, made with premium fabrics and thoroughly inspected before leaving our studio to ensure it meets our high standards.

 

If, for any reason, your purchase is not quite right, we are here to help. You may return or exchange unused, unwashed items in their original packaging within 14 days of delivery. Please ensure all tags are still attached.

 

To initiate a return or exchange, simply contact our customer care team at aniselifestyle@icloud.com with your order number and reason for return. Once approved, you will receive further instructions for return shipping.

 

Please note that:

• Items showing signs of wear, damage or alteration are not eligible for return.

• Custom or made-to-order pieces are final sale.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

 

We aim to process all returns within 7 business days of receipt. Once reviewed, we will issue an exchange or refund to your original payment method.

 

We appreciate your trust in Anise Lifestyle Boutique and are committed to ensuring every journey with us starts with satisfaction.

 

By placing an order on the Anise Lifestyle Boutique website, you agree to the terms below. This policy is designed to clearly explain how we process and ship your order.

 

1. Order Processing

• All orders are processed from our studio in Belgium on business days (Monday–Friday, excluding Belgian public holidays).

• Processing time is typically 1–3 business days from the moment your order is confirmed, unless otherwise stated on the product page (for example, pre‑orders or made‑to‑order pieces).

• You will receive an email confirmation once your order has been placed and a second email with tracking information when your order has been shipped.

 

2. Shipping Options & Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

Belgium

• Standard delivery (Bpost or similar): 2–3 business days.

• Free standard delivery on orders over €170. Below this amount, a flat shipping fee of [€X] applies.

 

European Union

• Standard delivery: approximately 3–9 business days, depending on destination.

• Shipping rates are shown at checkout and may vary per country.​

 

Rest of World

• Standard international delivery: approximately 7–15 business days, depending on destination and customs clearance.

• Exact shipping rates and availability will be shown at checkout.​

We do not currently ship to countries under trade embargoes or where local regulations prevent delivery.

 

3. Customs, Duties & Taxes (International Orders)

• For orders shipped outside the European Union, local customs duties, import taxes and handling fees may apply.

• These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

• We recommend checking with your local customs office for current rates before placing your order.​

 

4. Delivery Times & Delays

The delivery times listed above are estimated and are provided as a guide only. Once your parcel has been handed over to the carrier, delays can occasionally occur due to factors outside our control, including customs checks, weather conditions or carrier disruptions.

We are not liable for delays caused by:

• Customs clearance processes.

• Incorrect or incomplete shipping addresses provided at checkout.

• Events considered force majeure (strikes, natural disasters, etc.).

 

5. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel online.

• Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.​

 

6. Shipping Address & Changes

• Please ensure your shipping address is complete and accurate when placing your order.

• Address changes are only possible before your order has been shipped. If you need to update your address, contact us immediately at aniselifestyle@icloud.com, including your order number and the correct address.

• Once an order has been dispatched, we are unable to reroute or correct the address.

 

7. Lost, Damaged or Stolen Parcels

• If your parcel arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and the damaged item.

• If your order appears lost in transit, we will open an investigation with the carrier. This process may take several working days and must be completed before any replacement or refund can be issued.

• Anise Lifestyle Boutique is not responsible for parcels marked as “delivered” by the carrier but reported as not received; in such cases, please check with neighbours or your local post office and contact the carrier directly.

 

8. Returns, Exchanges & Refunds

This shipping policy works together with our Returns & Exchanges Policy.

• For information on returning or exchanging an item, including eligibility, timeframes and return shipping costs, please refer to our dedicated Returns & Exchanges page.

• Shipping fees are generally non‑refundable, except where required by consumer protection laws or in case of an error on our side.

 

9. Contact

If you have any questions about shipping or need help with your order:

• Email: aniselifestyle@icloud.com

• Contact form: https://www.aniselifestyle-boutique.com/contact

We are here to support you and ensure your Anise Lifestyle Boutique pieces arrive safely and beautifully.